Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the practice required for disclosure under this Act can be made available to the public.

All requests for such information should be made via NHS Tayside Information Governance.

E-mail TAY.informationgovernance@nhs.scot 

Post Information Governance and Cyber Assurance,

Maryfield House (South)

30 Mains Loan

Dundee

DD4 7BT

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager. No information will be released without the patient's consent unless we are legally obliged to do so.

Comments & Complaintscomments

The practice takes any complaints made by patients very seriously. We have developed a procedure for dealing with such complaints so that they can be investigated as promptly and thoroughly as possible within the practice.

Complaints can be made in writing to the Practice Manager. 

Post Whitfield Surgery
The Crescent
71 Lothian Crescent
Dundee
DD4 0HU


Or to NHS Tayside Complaints and Feedback team by telephone, email or in writing. 

Telephone 0800 027 5507

E-mail feedback.tayside@nhs.net


Post Complaints and Feedback Team
Ninewells Hospital
Dundee
DD1 9SY

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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